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1 + 1 = 3 ToptheBest
Employees wanting to improve their company’s image are challenged to implement their professional and social skills and competences throughout their company, on top of their own responsibilities in their own department. Operational excellence is the main goal.
Human resources need to take a lead in this process and apart from the employees’ own responsibilities, bring added value to the working process; quality will be cultivated, entrepreneurial spirit encouraged and overall working climate improved.
In particular, (department) managers are invited to monitor and take the lead in cross-over activities in both front and back office operations. Personal expertise and passion concerning quality standards, code of conduct settings or CI standards, etc., are much more effective when displayed bottom-up. Direct colleagues do accept this kind of “intervention” in their department as an added value in their personal and departmental performance.
The stronger this movement is, the more others will follow and help the company reach its targets in terms of revenue, guest satisfaction, cost control, etc.
As well as the above improvements, the introduction and implementation of ToptheBest™ in your company will most certainly lead to an excellent working environment:
- Employees will feel recognised for their positive attitude
- Employees will be taken seriously as individuals with their own personal strengths
- Top management will be appreciated for their open and inspiring leadership
- The Code of Conduct (if applicable) will be seen as a dynamic system and thus reach a higher level
- Employees will develop a stronger bond with their own company and its targets, thus reducing sickness, increasing productivity, and holding on to star employees.
As a result the guest or client, top management and investors or shareholders will experience a much more effective performance where it is easier to reach all agreed targets. For this empowerment tool, those in top management need to have enough courage to accept a bottom-up focus and are at the same time required to perform as perfect role-models for others to follow.
We developed 5 steps to Topthebest.
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