Hélène de Wolf

Hélène advises, coaches and trains managers, employees and teams. As a certified trainer and coach, she specialises in effective and successful communication and practical application. Therefore, she is in a position to build successful performing teams...

She has gained considerable know-how and expertise from her studies at the Hotel Management School in Maastricht (Netherlands) and many posts within the hotel and gastronomy sector as well as the service sector as a whole. Not even the smallest detail escapes her gaze and she develops creative ideas and effective solutions for successful concepts. Her experiences produce optimal preconditions for motivated support of any employees involved. She will ensure a prompt and chiefly sustained execution of necessary change in project planning as well as in coaching and training. She is a very determined and patient organiser with a great deal of stamina.

As she is certified by the Woman’s Business Akademie GmbH, she will strive to bring out the best in people. Not only with individual employees but also with whole teams, she demands, nurtures and strengthens.

Biography:

Hotel Management School Maastricht
Woman‘s Business Akademie GmbH: Coaching qualification
Sodexo: “train the trainer”

Personal strengths:

Extrovert yet compassionate, she is an effective, structured, people- and result-oriented team builder, and regards herself as a transformer and organiser. She is very fond of social contact and loves to meet new people.

Profile:

  • Martinair party service: Events Manager
  • Sodexo: Location Manager
  • Sony Nederland: Facility management and company catering; party catering and housekeeping.
  • As an entrepreneur: Service-oriented counselling, training and coaching in commercial and non-profit organisations as well as hotels, hospitals, international fashion chains and public institutions
  • Project development and pre-opening for hotel collection
  • Sales and Marketing for hotel collection
  • Press work: Organisation of press trips
  • Appearance on the ZDF programme “Volle Kanne” as a hotel expert
  • Mystery guest and personal shopper experience results evaluation
  • Conception and implementation of qualification measures for service employees
  • Service-oriented seminars.

Norbert de Wolf

With international managing experience behind him and outstanding operational, tactful and strategic aptness, he knows how to successfully lead companies in terms of commercial service provision.

For him, the customer’s or the guest’s point of view is crucial to the actions and decisions he takes. Norbert de Wolf is an implementer. He will tackle things with you where he feels it is necessary to go. Innovative and creative empowerment – these are the skills involved in the things he takes on. His more than average commitment, coupled with a cost-effective approach as well as effective and efficient goal-oriented proactivity leads to quick and measurable results. With compassion, flexibility and fairness he takes people from various working environments and places them on a successful path.

Biography:

Hotel management School Maastricht

Additional qualifications and training:

  • Wyndham Worldwide: Incitements in Management, additional training Team Effectiveness, “Leading your own organisation”
  • Vroom & Dreesmann: Career management
  • University of Nijenrode: Marketing, company internal further training

Personal strengths:

“The guest or the customer is always the focal point”
Commercial approach, committed, entrepreneurial, compassionate, effective and efficient, flexible, solution-oriented, fair.

Profile:

  • Managing partner Sandton Hotels Deutschland; development of extension plans and implementation of offers for a Dutch hotel chain in Germany.
  • Wyndham Worldwide, German trade environment, Landal GreenParks: Managing director, number of resorts: 14, responsible for 450 employees.
  • Peek & Cloppenburg B.V. (Retail), Dutch and Belgian trade environments: General Operational Manager, number of shops: 10, responsible for ca. 500 employees
  • Vroom & Dreesmann (department stores), Managing Director Vroom & Dreesmann, Amsterdam (Netherlands), Kalverstraat, responsible for ca. 350 employees
  • D-Reizen Vakantiewinkels (D-Reizen travel agency chain), sales manager, number of agencies 70, responsible for 350 employees (250 in agencies and 100 in call centres)
  • Center Parcs N.V. Rotterdam (Resorts and Hotels), Dutch and Scandinavian trade environments, Sales Manager Center Parcs
  • Center Parcs N.V. Rotterdam (resorts and hotels), Belgian, Dutch and Luxembourgish trade environments: Food & Beverage Manager
  • Victoria Hotel Amsterdam, Duty Manager

Non-profit / social engagement: “Social responsibility through deeds“ Lokales Bündnis für Familie Verbandsgemeinde Saarburg; AK ; BUnternehmen (Good Deeds Market Place)